Terms of Pre-Sales & Promotions

Wolbrook Watches Terms of Pre-Sales and Promotions

Last update: 2022.11.22

WATCH PRE-SALES

Wolbrook gives you the option to “Pre-order” some models and offer some special promotions on others. “Pre-ordering” or buying under a "Special offer" a Wolbrook watch gives you the ability to purchase at a special price a watch that will be available later in 3 to 6 weeks (unless specified otherwise) from the day of release of the model. "Pre-orders" and "special offers" are following below Terms of Sale:

  1. Watches made available to Pre-order are available in limited quantities. You acknowledge that Wolbrook may not be able to fulfil your Pre-order unless explicitly confirmed by an email, and the deposit in EUR is debited to your credit card.
  2. Due to the nature of this type of sale, where a limited number of timepieces are created and made available only to customers who placed a pre-order, Pre-Orders are therefore final, cannot be returned (unless defective) and are non-refundable. The pre-order amount can only be used towards other products from this website, for products like straps, watches or accessories. For a transferred deposit of a Pre-order you will not be entitled to any additional compensation or remedies, to the extent permitted by law.
  3. If the Wolbrook timepiece you have ordered is not available within a reasonable amount of time (below 14 weeks after the latest official delivery day), Wolbrook will inform you within 2 weeks by email and offer an exchange or a total refund.
  4. If the offered items (strap, etc.) are not selected by the client on the day of purchase or by contacting us ([email protected]) before the shipping of the watch, unfortunately the extra cost of a second shipping will have to be paid by the client.
  5. By placing a Pre-order, you accept the above terms of sale. Accepting the above terms establishes a binding contract between you and Wolbrook.

SPECIAL PROMOTION OPERATIONS

1. Due to the nature of this type of sale, it is not possible to offer free return. Returns are accepted for unworn and unused watches, with tags, and in their original packaging, within 15 days of delivery, with a return fee of:

  • 25€ for orders inside EU
  • 35€ for orders from US, UK and outside of EU

Please follow the return conditions stated here: https://wolbrook.com/policies/refund-policy

2. If the offered items (strap, etc.) are not selected by the client on the day of purchase or by contacting us ([email protected]) before the shipping of the watch, unfortunately the extra cost of a second shipping will have to be paid by the client.

3. By placing an order, you accept the above terms of sale. Accepting the above terms establishes a binding contract between you and Wolbrook.

You can always contact us for any return question at [email protected].