Terms of service

OVERVIEW

Last updated: 2025.07.15

Assembled in France since the 1960s — and since the brand’s relaunch in 2019 — Wolbrook Watches continues this tradition. Your timepiece will be shipped directly from France.

Following the relaunch of HGP Watches, the operations of Wolbrook Watch Company in France have been consolidated under a new parent company: KINABLE SAS, based in France.

The website www.wolbrook.com offers watches, watch accessories, and promotional items for sale. It is managed by Wolbrook Watches, a flagship brand of the KINABLE Group, headquartered at 9, rue des Colonnes – 75002 – Paris, FRANCE, with a share capital of €20,000 and registered under RCS Paris no. 982 415 614.

The terms “we”, “us” and “our” refer to Wolbrook Watches. Wolbrook Watches operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the “Services”). Wolbrook Watches is powered by Shopify, which enables us to provide the Services to you.

The below terms and conditions, together with any policies referenced herein (these “Terms of Service” or “Terms”) describe your rights and responsibilities when you use the Services.

Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.
By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy https://wolbrook.com/policies/privacy-policy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.

1. ACCESS AND ACCOUNT

By agreeing to these Terms, you confirm that you are at least the age of majority in your jurisdiction and have given us consent to allow any of your minor dependents to use the Services.

You may be asked to provide information such as your email, billing, and shipping address. You warrant that all information is accurate and that you have the rights to use it. You are responsible for securing your credentials and account activity. Account transfers are not permitted.

2. OUR PRODUCTS

We strive to represent our products accurately. However, due to screen and device variations, colors and appearances may differ. Product descriptions and availability may change without notice. We reserve the right to limit or discontinue items at any time.

3. ORDERS

All orders are considered offers to purchase and are subject to acceptance. Wolbrook Watches reserves the right to decline or cancel any order. Orders are not confirmed until payment is received and accepted. If we need to cancel or modify your order, we will attempt to contact you via the information provided.

All purchases are subject to our Refund Policy. Products are for personal use only and not intended for resale or export.

4. PRICES AND BILLING

Prices may change without notice. The price at checkout is the final price, unless otherwise noted. Taxes, shipping, and customs duties are not included unless stated. Promotions may have their own terms that override these Terms.

You agree to provide complete, accurate payment details and keep your information up to date. You confirm that you are authorized to use any payment method provided and agree to pay all charges, including taxes and shipping.

5. SHIPPING AND DELIVERY

Shipping times are estimates and not guaranteed. We are not responsible for delays caused by carriers or customs. Risk of loss transfers to you upon shipment.

6. INTELLECTUAL PROPERTY

All content on our Services is the property of Wolbrook Watches or its licensors and protected by intellectual property laws. Use is limited to personal, non-commercial purposes. Reproduction or distribution without permission is prohibited.

7. OPTIONAL TOOLS

Third-party tools may be offered “as-is” without warranties. Use of such tools is at your own risk. Future tools or features will also be subject to these Terms.

8. THIRD-PARTY LINKS

We may link to third-party websites or tools. We are not responsible for the content or accuracy of these external sites and disclaim liability for your use of them. Review their terms and policies before engaging in transactions.

9. RELATIONSHIP WITH SHOPIFY

Wolbrook Watches uses Shopify to power its Services. However, all sales are made directly with Wolbrook Watches. Shopify is not responsible for purchases made on our store. By using the Services, you release Shopify from liability related to your transactions with us.

10. PRIVACY POLICY

Your data is governed by our Privacy Policy and Shopify’s Privacy Policy. By using our Services, you agree to both policies.

11. FEEDBACK

By submitting Feedback, you grant us a global, royalty-free license to use it for any purpose. You confirm you have rights to your Feedback and that it complies with these Terms.

12. ERRORS, INACCURACIES AND OMISSIONS

We reserve the right to correct any errors or update information without prior notice, including after an order has been submitted.

13. PROHIBITED USES

Use of our Services must comply with all applicable laws. You may not abuse the Services, transmit malware, infringe intellectual property rights, or engage in unlawful behavior. We reserve the right to terminate accounts for violations.

14. TERMINATION

We may terminate or suspend your access at any time. Relevant provisions of these Terms will remain in effect after termination.

15. DISCLAIMER OF WARRANTIES

All Services and products are provided "as is" without warranties. We do not guarantee error-free, uninterrupted use. Some jurisdictions may not allow warranty disclaimers, so limitations may not apply to you.

16. LIMITATION OF LIABILITY

To the extent permitted by law, Wolbrook Watches and its partners are not liable for any damages, including indirect, incidental, or consequential damages resulting from the use of our Services or products.

17. INDEMNIFICATION

You agree to defend and indemnify Wolbrook Watches and its partners against any claims arising from your use of the Services, including violations of these Terms or third-party rights.

18. SEVERABILITY

If any provision is found unenforceable, the rest of the Terms will remain valid and enforceable.

19. WAIVER; ENTIRE AGREEMENT

Our failure to enforce any right does not waive that right. These Terms, along with posted policies, constitute the full agreement between you and Wolbrook Watches.

20. ASSIGNMENT

You may not assign your rights under these Terms. We may assign or delegate our rights and obligations at any time.

21. GOVERNING LAW

These Terms are governed by the laws of France. Jurisdiction lies with the courts where Wolbrook Watches is headquartered.

22. HEADINGS

Section headings are for convenience only and do not affect the meaning or scope of the Terms.

23. CHANGES TO TERMS OF SERVICE

We may update these Terms at any time by posting changes to our site. You are responsible for reviewing them regularly. Continued use after updates constitutes acceptance.

24. CONTACT INFORMATION

If you have any questions, you can reach us:

• Via our contact form – the preferred method
• By email: [email protected]
• By phone (France): +33 1 83 64 67 69
• By post:
  • WOLBROOK WATCHES – KINABLE GROUP
    9, rue des Colonnes
    75002 Paris
    FRANCE
  • WOLBROOK WATCH COMPANY LIMITED - Registered in Hong Kong – managing our Asia / Pacific operations
    1206, 12F, Eastern Commercial Ctr
    397 Hennessy Road
    Wanchai, Hong Kong