Shipping policy
We offer "FREE SHIPPING WORLDWIDE FOR ALL WATCHES AND ORDERS ABOVE 120€."
SHIPPING PROCESS
Once your order is passed, it will be prepared and shipped within 2-3 working days if your watch is in stock.
If your watch is not in stock, the dispatch date is subject to its availability. Kindly refer to the relevant product page for detailed information.
Once your order reaches the carrier, a tracking number will be sent to your e-mail. Our watches and accessories are shipped internationally with DHL from France where they are assembled (read more below).
DESTINATION & DELIVERY TIME
France:
- DHL Economy (2-3 Business days) – 10 € for orders below 80€ / 5€ for orders between 80€ and 120€ / Free for orders above 120€ and all watches
- DHL Express (1-2 Business days) – 15 € for orders below 80€ / 10€ for orders between 80€ and 120€ / 5€ for orders above 120€ and all watches
Europe Union:
- DHL Economy (3-4 Business days) – 10€ for orders below 80€ / 5€ for orders below 120€ / Free for orders above 120€ and all watches
- DHL Express (2-3 Business days) – 20€ for orders below 80€ / 15€ for orders below 120€ / 10€ for orders above 120€ and all watches
United Kingdom:
- DHL Economy (3-4 Business days) – 10€ for orders below 80€ / 5€ for orders below 120€ / Free for orders above 120€ and all watches
- DHL Express (2-3 Business days) – 20€ for orders below 80€ / 15€ for orders below 120€ / 15€ for orders above 120€ and all watches
North America / U.S.A. / Canada:
- DHL Economy (5-7 Business days) – 15€ for orders below 80€ / 10€ for orders below 120€ / Free for orders above 120€ and all watches
- DHL Express (3-5 Business days) – 20€ for orders below 80€ / 15€ for orders below 120€ / 15€ for orders above 120€ and all watches
Rest of the world:
- DHL Economy (5-7 Business days) – 15€ for orders below 80€ / 15€ for orders below 120€ / Free for orders above 120€ and all watches
- DHL Express (4-5 Business days) – 20€ for orders below 80€ / 20€ for orders below 120€ / 25€ for orders above 120€ and all watches
FROM WHERE DO WE SHIP OUR WATCHES?
Our watches and accessories are shipped internationally with DHL from France. In rare cases, some orders are fulfilled from our Hong Kong office to serve as fast as possible our APAC clients. Note, that all our watches are assembled in France.
Unfortunately, we do not ship to PO boxes.
CUSTOMS & TAXES
Our customers from the US and EU countries can order their watches without additional import taxes or duties.
On the other hand, customers outside of the US and EU countries will have to pay for their local authority any due taxes or duties. For customers outside of EU and USA, from experience, our watches and accessories are valued below tariff thresholds, reducing the likelihood of additional charges. However, it's important to note that we cannot guarantee that no taxes will be applied, as customs policies may vary.
Unfortunately, if a package is refused, we can not refund shipping fees and taxes.
Unfortunately, if an order is returned, we can not refund shipping fees and taxes.
IMPORTANT UPDATE FOR UK CUSTOMERS
Since Brexit, while the shipping is still FREE on our watches, our customers from the UK will have to pay 20% of VAT additionally. The payment will be managed via the shipping company, DHL. DHL will handle this smoothly by contacting you and collecting the VAT for you.
WHERE WE DO NOT SHIP?
We ship our watches worldwide. However, we DO NOT ship to the following countries: Afghanistan, Angola, Argentina, Bolivia, Brazil, Brunei, Cambodia, Cameroon, Caribbean Netherlands, Chile, Colombia, Ecuador, Egypt, El Salvador, Eswatini, Ethiopia, French Guiana, Gabon, Guyana, Honduras, Iceland, India, Iran, Iraq, Ireland, Kenya, Kuwait, Lebanon, Libya, Madagascar, Malawi, Maldives, Mali, Mauritania, Mauritius, Mayotte, Mexico, Moldova, Montenegro, Morocco, Mozambique, Myanmar (Burma), Namibia, Nauru, Nepal, New Caledonia, Niger, Nigeria, Niue, Norfolk Island, North Macedonia, Oman, Pakistan, Panama, Papua New Guinea, Paraguay, Peru, Pitcairn Islands, Qatar, Réunion, Russia, Rwanda, Samoa, São Tomé & Príncipe, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Solomon Islands, Somalia, South Africa, South Georgia & South Sandwich Islands, St. Helena, Sudan, Suriname, Svalbard & Jan Mayen, Syria, Tanzania, Thailand, Timor-Leste, Togo, Tokelau, Tonga, Tunisia, Tuvalu, Uganda, Ukraine, United Arab Emirates, Uruguay, Vanuatu, Venezuela, Wallis & Futuna, Western Sahara, Yemen, Zambia, Zimbabwe
If you are from these countries and wish to order one of our watches, please contact us via our contact form: contact Wolbrook