Refund policy
We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.
To be eligible for a return, the client's item must be in the same condition that you received it, unworn and unused, with tags, and in its original packaging. In case the watch was not directly purchase from www.wolbrook.com, the client will also need the receipt or proof of purchase.
To start a return, the client can contact us at [email protected]. If the client's return is accepted, we’ll send to the client a return shipping label, as well as instructions on how to proceed. Items sent back to us without first requesting a return will not be accepted.
If an order is returned, unfortunately we can not refund shipping fees and taxes.
Watch Returns
The return of watches are free of charge, pick-up and transportation will be arranged by Wolbrook.
Accessories, Straps & Bracelets Returns
Accessories, straps & bracelets being returned shall be transported at the client’s expense and risks (If unexpected fees or charges were to be requested by forwarder on delivery, these will be deducted from the reimbursement). To avoid any unexpected charges, Wolbrook can also arrange pick-up and transportation at the request and cost of the client.
Pre-Orders of Watches
Due to the nature of Pre-ordered items, they can not be refund. Please see our Pre-Order Sales Terms. Before proceeding to a pre-order, clients ; can always contact us for any return question at [email protected].
Promotions
Due to the nature of this type of sale, it is not possible to offer free return. Returns are accepted for unworn and unused watches, with tags, and in their original packaging within 15 days of delivery, with a return fee of:
- 25€ for orders from inside the EU
- 35€ for orders from the US, the UK and outside of the EU
Returns conditions are also presented on the page of the product in promotion under the tab "Terms of sales & Promotion".
Damages and issues
The client should inspect his order upon reception and contact us immediately if the item is defective, damaged or if the item is wrong, so that we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items like on Kickstarter or Indiegogo). Clients can contact us if they have questions or concerns about a specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way, for the clients to get the item they want is to return the item they have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify the client once we’ve received and inspected the return, and let the client know if the refund was approved or not. If approved, the client will be automatically refunded on the original payment method. Please remember it can take some time for the client's bank or credit card company to process and post the refund too.